IviBet Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されます。

I won 13,000 euros on a slot machine, and when I tried to withdraw, problems arose. Today, they closed my account, completely canceling my winnings and only refunding the money I deposited.

They claim I have a duplicate account, but that's not true because my previous account was permanently closed a year ago. I opened a new one, and the old one no longer exists, so I demand my winnings.

Can you help me?

Ho vinto 13000 euro su una slot al momento del prelievo sono sorti i problemi ed oggi hanno chiuso il mio account annullando completamente le mie vincite rimborsandomi solo i soldi versati

Dicono che ho un duplicato dell account ma non è vero perché il mio vecchio account è stato chiuso permanentemente un anno fa ed ora ne ho aperto uno nuovo ma il vecchio non esiste più perciò pretendo le mie vincite

Potete aiutarmi?

Dear ventronigiovanni3,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IviBet Casino.

Please understand opening multiple accounts is prohibited in most online casinos. Consequences for breaching this rule might range from account closure to confiscation of a player's balance.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain under which circumstances you closed your previous account?
• How much did you deposit overall on your new account?
• How much did the casino return to you already?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas