IviBet Casino - 選手の退場が遅れる。

It's been 1 day that I've been trying to withdraw from ivibet and they just roll up the site, they don't want me to pay

Faz 1 dia que estou tentando retirar no ivibet e eles só enrrola site não quer mim pagar

Hello gotzejonatas,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with IviBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account hasn't been verified yet, I've done everything they asked and they put things to no avail, I made a deposit of 200....

I talk to them every day for 2 days now

Minha conta não foi verificada ainda não, já fiz tudo que eles pediram e eles bota coisas nada haver para não adiantar, fiz um deposito de 200....

Falo com eles todos os dias faz 2 dias já

In that case be sure to provide them all the documents they requested for the verification and be sure to wait the recommended 14 days to receive the money. Keep us updated.

Dear gotzejonatas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.