Iwinfortune Casino - 選手の退会が遅れました。

I won £300 on iwinfortune I sent all relevant documents of ID my account was varrified. However when I withdrew my winning on the 13th January they sent it back reson was my bank detailscwere incorrect then I got a message saying withdraw again so I did then withdrawel was sent back so I thought aww I'll have a quick game I then won £500 I went down to £400 and withdrew again however under some rule I'm only allowed to cash out £300 which I agreed to 2 weeks later I'm still waiting for my withdrawel

Dear colleenbird75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it was your first withdrawal in this casino and which payment method you opted for at the end? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Thankyou for stepping in it was the first time id played this game and yes the first time I'd withdrawn I opted for a bank transfer when I cashed out .I never played any bonuses .My account was varrified and when I'd cashed out and they sent the withdrawel back twice they said they couldn't pay me £400 I'd won and under there rules I could only cash out £300 so if I said I'd agree to there rules I'd get the withdrawel .I've never had this carry on ever this has really put me off gambling on line and whe I've seen the reviews for I win fortune omg they arnt good at all

ThankyoMr David B***

Thankyou for stepping in for me

Thank you very much, colleenbird75, for providing all the necessary information. I will now transfer your complaint to my colleague Veronika (veronika.l@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I’d like to invite a representative of Iwinfortune Casino to join the conversation and participate in the investigation of the case. Could you please provide more information about the reasons why the player hasn't been paid out yet?

Still no withdrawel

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Veronika, Casino Guru