JeetCity Casino - プレイヤーの出金が遅れている。

I have never had issues with this casino before. They process withdrawals within a few hours. It’s now been three days. Initially they said 48 hours now they are refusing to give me a time frame and keep giving me canned responses instead of answering what the problem is. I did have to submit paperwork and verification and I sent that all in on Sunday. They continue to avoid paying me.

Dear Sprezzy,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Sprezzy and Dominika,

Thank you for your patience.

After reviewing the account, we can confirm that the withdrawal was successfully processed from our side. We sincerely apologize for any delays you may have experienced during the verification or processing period.

If there are any further questions or issues, we remain available to assist.

Best regards,

JeetCity Team

Dear JeetCity Casino, thank you for the information provided.

Dear Sprezzy, kindly inform us once you have received the money.

Hello. Money received, thank you for your help.

Dear Sprezzy,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru