Jokabet Casino - 出金の問題によりプレイヤーのアカウントが閉鎖されました。

I deposited £25 2 weeks ago I’ve gambled it like the wagering thing said, and they won’t let me withdraw originally they said I needed £25 minimum then I got to £31 tried to withdraw and said "their policy had changed to £100 minimum" now the accounts been disabled

Dear fletchkeen,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions and this is what I found:

7 WITHDRAWAL POLICY

1. The minimum amount for withdrawal is €50 or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.

Also, please bear in mind that the minimum amount for withdrawal may depend on the payment method you choose.

Can you confirm if you have completed the KYC verification process?

Have you successfully made any withdrawals before?

Have you received any explanation from the casino regarding the reason for the block on your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have completed all verification asked, never made a withdrawal, I’m don’t know why my accounts been blocked I just can’t log in anymore

Dear fletchkeen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I still can’t get into my account and the company won’t talk or respond to me

Could you please send me the screenshot of the error you see when you try logging into your account?

Has the casino still not been in touch with you regarding your blocked account?

Dear fletchkeen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.