King Jack Casinoのレビュー

The player sent documents for verification, deposited £1,300 and won £6,200 but after that, their account was closed. The casino asked the player to provide a statement from Neteller for the past 5 months which they did, but the casino wasn't satisfied and asked for a prove of income. The player couldn't provide it because their income was sent to their mother's bank account. The casino then suggested the player to contact the eCorga and refused to discuss this matter any further. No other update on this case is available.

The player played in the casino with bonus money and when he wanted to withdraw his winnings, the casino did not allow this and confiscated the entire account balance except the deposit. The casino accused him of not complying with the bonus terms and conditions that were sent to him by email, however, according to the player, the bonus code he received in his profile, and not in an email, so he relied on the bonus terms that are written and specified on the casino page.

Even though the player was self-excluded from the casino, they were still accepting deposits from them in a total of £6,925. The casino didn't provide the player with an explanation and that's why they decided to try to resolve this issue with UKGC. There is no further information provided.