Kingamo Casino - 書類の遅延により、プレイヤーの賞金は没収されました。

Too many document requests.

I submitted my passport, driver's license, and bank account information.

Mobile phone verification has also been submitted.

Additionally, I submitted photos of numbers and my driver's license.

Despite this, when I should have been able to withdraw, I was told to get my passport and driver's license "notarized." However, because I was busy with work, I couldn't submit them for three months and my entire balance was confiscated.

It's unreasonable to require thrice the normal amount of documents.

As I am working, I can't immediately go to obtain the requested documents.

After four months, the funds were confiscated.

何度も必要に書類を要求される

パスポートと免許証と口座を提出すみ

携帯の証明も提出済み

さらに数字と免許証の写真も提出

それで出金できるはずが

パスポートと免許証の「公証」を取ってこいといわれたが仕事のため三ヶ月提出してなかっただけで全額没収扱いになった

通常の3倍色々な物を提出してるのにありえない。

私も働いてるため　すぐに請求されたものを取りに行けない

四ヶ月経過したため没収された

Dear hirokann0525,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kingamo Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Did the casino cite any rules to justify the confiscation of your winnings?
• Could you please share this communication with the casino?
• Did you protest the need to submit the 'notarized' documents, or have you informed the casino the documents might take you some time to provide?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Did the casino cite rules that justify the confiscation of winnings?

Listed

Would you mind sharing this exchange with the casino?

I have reported

Did you protest the need to provide "notarized" documents or tell the casino that providing the documents might take some time?

I protested many times!

What I submitted

Driver's license, passport, bank account, mobile phone certificate

The additional item I was asked to provide was my driver's license and a piece of paper with the number on it.

I should have been able to withdraw the money using this, but I wasn't able to.

I have dealt with over 150 companies so far, but due to differences in meaning between casinos and translations, I was unable to understand the meaning of "notarization." If you think about it normally, it is strange to ask for so many things.

However, when I finished my business trip and tried to submit it, the entire amount had been confiscated!

Obviously I am not rejecting the casino's submissions.

カジノは賞金の没収を正当化する規則を挙げましたか?

挙げた

このやり取りをカジノと共有していただけますか?

報告してある

あなたは「公証された」文書を提出する必要性に抗議しましたか、それとも文書の提供に時間がかかる可能性があることをカジノに伝えましたか?

何回も抗議した！

私が提出したもの　

免許証　パスポート　口座　携帯証明

追加で頼まれた　免許証と番号の書かれた紙

本来これで出金できるはずが　できなかった。

今まで150社以上やり取りしてきたがカジノと翻訳の意味の違いもあり　「公証」の意味が理解できずにいた。　普通に考えたらこんなにたくさんのものを請求するのはおかしい

しかし、仕事の出張が終わり提出しようとしたら全額没収されていた！

明らかに私はカジノの提出物を拒んでいない

Thanks for your reply.

Kindly send me the communication between you and the casino:

• in which notarized documents were requested from you
• where the casino informs you your balance will be confiscated.
• rules cited justifying the casino's actions

Send the information to my email at tomas@casino.guru

A notarized document has been requested from you

yes!

I've never been asked to do something like this before, so it took me a while to understand.

The casino will inform you that your balance will be confiscated.

I have no proof as it was said on live chat.

Citation rules justifying casino actions

Ask the casino

公証された文書があなたに要求されました

はい！

こんな物を要求された事がないので理解するのに時間がかかった

カジノ側から残高が没収されることが通知されます。

ライブチャットで言われたので証拠がないです

カジノの行動を正当化する引用規則

カジノに聞いてください

Thank you very much, hirokann0525, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear hirokann0525, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Kingamo Casino representative to join this conversation. 

Dear Kingamo Casino, could you please provide more information about this case? 

Looking forward to your reply.