Kinghills Casino - プレイヤーの出金リクエストは拒否されています。

I am able to deposit with no problem and in seconds, but my withdrawal keeps being declined and I have to start the process over and over with different excuses. This seems very suspicious and concerning as other well maintained sites can complete withering minutes.

Dear geraldross43,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Kinghills Casino. Please allow me to ask you a few questions to clarify the situation.

Have you made any successful withdrawals from this casino before?

Could you please confirm if you passed the full KYC verification?

Why are your withdrawal requests being declined? Is there a problem with your payment provider or are there any other issues?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

This was sent to me again this morning

my withdrawal is declined again but last night I was able to deposit £40 to play with same bank account , they are asking me to use another payment method but I’m sure it’s against the policy to have more than one bank account connected to your gambling account

Yes I passed all checks and no I hadn’t tried to make withdrawals before this

Just received this so confirmation of all documents waiting on payout 🤞🏻

Thank you for keeping me updated. Could you please inform me what the current status of your withdrawal request is?

I requested the withdrawal this morning after finding out that it had been declined the message that I received was the one I sent you so back to the waiting game

Thank you very much, geraldross43, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you for your support

thank you to casino guru and the members for all your help and support you were all correct about my end game and I wish you all well

Dear geraldross43, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Thanks my withdrawal was successful and in my account , using my account IBAN sort code and account number, as the last member suggested

Dear geraldross43,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Peter