Kingmaker Casino - アカウント閉鎖後、プレイヤーは資金を引き出すことができません。

I withdrew 500 euros last 04/28. I have only delayed the matter and today they blocked or closed my account.

I have sent them an email to explain to me and they do not answer.

I just want my money and then close the account at this casino that I have not received good treatment.

Annex one of the latest chat conversations:

Chat with Hercules, a kingmaker employee

They can

pay me the withdrawal of 500 euros.

I have sent an email but they do not answer.

Can you tell finance or accounts to answer me and explain what is happening?

Chat started

Closed the account, not the issue. sorry

Hercules joined the chat

Hercules

Hello, my name is Hercules, I welcome you to our Customer Service and I will be really happy to assist you!

Would you mind waiting a few minutes while I review this?Show original

Thanks for waiting!

Your request has already been sent to the Finance team, please. It will be processed on Monday as withdrawals are not processed over the weekend.Show original

They have closed my account. Why?

At least they reply to the email I sent and I rest assured that they will make the withdrawal on Monday.

Hercules

Apologies but this was due to the Administration's decision.Show original

And after paying them they can close the account if they want

But what about my money?

Please let me know that you can explain my situation to me.

Write a message here...

Casino.Guru:

Screenshot from the player:

Retiré el pasado día 28/04 500 euros Solo he obtenido largas al asunto y hoy me han bloqueado o cerrado la cuenta.

Les he puesto un correo para que me expliquen y no contestan.

solo quiero mi dinero y cerrar después la cuenta de este casino que no he recibido buen trato.

Anexo una de las últimas conversaciones por chat:

Chat con Hércules empleado de kingmaker

Pueden

abonarme el retiro de 500 euros.

He puesto un correo pero no contestan.

Puede decir a finanzas o cuentas que me conteste y explique que pasa?

Chat iniciado

Cerrado la cuenta,no la cuestión.disculpe

Hercules se unió al chat

Hercules

Hello, my name is Hercules, I welcome you to our Customer Service and I will be really happy to assist you!

¿Te importaría esperar unos minutos mientras reviso esto?Mostrar original

¡Gracias por esperar!

Su solicitud ya se envió al equipo de Finanzas, por favor. Se procesará el lunes ya que los retiros no se procesan durante el fin de semana.Mostrar original

Que me han cerrado la cuenta.Porque?

Por lo menos que me contesten al correo que he enviado y me quedé tranquilo de que el lunes me efectúan el retiro

Hercules

Disculpas pero esto se debió a la decisión de la Administración.Mostrar original

Y después de pagarle que cierren la cuenta si quieren

Pero y mi dinero?

Ruego les comunique que me expliquen mi situación

Escriba un mensaje aquí...

Casino.Guru:

Screenshot from the player:

Dear Vvvaaa67,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have sent them by email details of what they requested.

Les he mandado por correo detalles de lo que pedían

According to the email I sent them, they told me that verification is not necessary.

Según el correo que les he enviado me decían no hacer falta verificación

Please, this betting house is getting on my nerves. They don't comply or answer.

Por favor está casa de apuestas me está poniendo de los nervios me No cumplen ni contestan

They no longer answer emails. It's not because I feel scammed by this casino.

Ya no contestan a los correos No es xq siento estafado por este casino

They have blocked me from both the kingmaker page and access to the chat.

I believe that this attitude is denounceable and attacks any relationship with clients.

Where will my money be?

Do you have any response from them?

Me han bloqueado tanto la entrada a la página de kingmaker como al acceso val chat.

Creo que está actitud es denunciable y atenta contra toda relación con los clientes.

¿Donde estará mi dinero?

Tienen alguna contestación de ellos?

Hi Vvvaaa67,

• Could you please advise how long ago you registered your account? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with or without an active bonus, please?

Thank you.

I registered my account on 04/27. I have played betting and casino without bonus.

Please inform them that they have informed me that they will pay me for said withdrawal on 05/08, but to date I have not paid for it.

As soon as it occurs I will let you know.

Thank you for your efforts

Atte

Registre mi i cuenta el 27/04.He jugado a apuestas y casino sin bono.

Indicarles que me han comunicado que me efectúan el abono de dicho retiro con fecha 8/05,pero hasta la fecha no lo tengo abonado.

En cuanto se produzca se lo comunico .

Gracias por sus gestiones

Atte

Let them know that today I received the money. Thank you very much to both parties, it has been several days but in the end it has been resolved.

They can close the incident

Comunicarles que hoy he recibido el dinero.Muchas Gracias a ambas partes,han sido varios días as pero al final se ha soluciónafo

Pueden cerrar la incidencia

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Vvvaaa67, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru