Kingmaker Casino - プレイヤーの撤退が遅れています。

I've been waiting for over a week for a withdrawal, and all I get from chat are automated responses about delays and to be patient. I also sent complaints to two separate email addresses and received no response to either. I would strongly advise avoiding this casino.

Olen yli viikon odottanut nostoa ja chatista ei saa kuin automaattisia vastauksia viiveestä ja olla kärsivällinen. Tein myös valitukset kahteen eri sähköposti osoitteeseen eikä niihinkään vastata. Kiertäkää kaukaa tämä kasino.

Dear Tevi88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards

Veronika

So I have to wait another week, so 14 days have passed 🙂

Täytyy siis odotella vielä tää viikko niin 14 vrk on kulunut 🙂

My withdrawal was accepted today 🙂

Tänään nostoni hyväksyttiin 🙂

Dear Tevi88,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru