Kingmaker Casino - プレイヤーの撤退は処理待ちです。

I made three withdrawals on April 18th but they are still being processed and the support keeps telling me that I need to wait between 3 to 5 days

ho effettuato tre prelievi il 18 aprile ma sono in elaborazione e l’assistenza mi dice sempre che devo aspettare dai 3 ai 5 giorni

Dear dtgvm5dg57,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

the withdrawal was successful a few days after I sent the message to you

il prelievo è andato a buon fine dopo qualche giorno che ho mandato il messaggio a voi

Dear dtgvm5dg57,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru