Kingmaker Casino - プレイヤーは引き出しの問題が発生しています。

Dear tziolias1993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I haven't received any of my money yet.

Δεν έχω λάβει ακόμα τίποτα από τα χρήματα μου

Dear tziolias1993, kindly share your communication with the casino regarding the withdrawal. Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I feel like you guys can't help me either, I don't understand why.

Αισθάνομαι πως ούτε εσείς μπορείτε να βοηθήσετε κάπου δεν καταλαβαίνω τον λόγο

Dear tziolias1993, to help resolve this, could you clarify if you've had any communication with the casino about your withdrawal? Sharing that information could be crucial in understanding your case better. If you have any emails or chat transcripts, please consider sending them to my email address at dominika.l@casino.guru or posting screenshots here. Your cooperation can help expedite the resolution process.

Nothing has been credited yet.

Δεν έχουν πιστωθεί τίποτα ακομα

Dear tziolias1993, I understand your frustration and I want to help you with your withdrawal issue, but I need your cooperation to proceed. Please send me any communication you have had with the casino regarding this matter. This can include emails, chat transcripts, or screenshots of your interactions with them.

Unfortunately without your cooperation, I will be unable to assist you further and will be forced to reject this complaint. Your cooperation is essential for us to effectively address your concerns.

Dear tziolias1993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.