Kingmaker Casino - 選手の退場が遅れています。

I made a withdrawal request for 65€ on 17/03. Today, on 1/4, my request is still being processed. I've been told every day that there's a delay and not to worry, but nothing is happening. This is unacceptable.

Έχω κάνει αίτημα ανάληψης 65€ στις 17/03. Σήμερα 1/4 ακόμα είναι σε επεξεργασία το αίτημα μου. Μου απαντάνε συνεχώς κάθε μέρα ότι έχουν καθυστέρηση και να μην ανησυχώ αλλά δεν γίνεται τίποτα.απαραδεκτοι.

Dear paladinos1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have not been asked for verification. It says that everything is fine with my identification. And I've never made a withdrawal before, it's my first time!

Δεν μου έχουν ζητήσει επαλήθευση. Γράφει ότι είναι όλα καλά με την ταυτοποίηση μου . Κι δε έχω ξανακάνει ανάληψη είναι η πρώτη μου φορά !

Could you please post a screenshot of your withdrawal request as it appears in your transaction history in your casino account?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear paladinos1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.