Kong Casino - プレイヤーのアカウントは制限されており、賞金を引き出すことができません。

Hello iv been playing Kong casino never had a problem recently it’s telling me I withdraw as they need to do checks which were verified and then aagain last night I won big money and they restricted my account I can’t even go on it saying till Tmro I can go back on it but still won’t let me withdraw my emails are getting ignored iv sent all the proof documents someone help me

Dear Unknown310,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the blocked account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hey I have sent you some screenshots please can get Kong casino in here please my emailed are being ignored I’m getting anxious I just want my winnings pudi money I won thank you xxx

hey tjere was no bonus involved it’s my real money I have screenshotted everything iv sent

you on email I can send here also

I am able to go into my account but not withdrawn now they keep ignoring ms it’s my money I won no bonus Nothing please help me

Hello please can I get a reply

I kindly ask @kong casino can you please add them in here to give me my winnings my account has been verified before so why is there a issue I have proof sending over 40 messages to them I have proof of my winning transcation history I have also proof of there is no bonus involved. Please please can this be sorted.

Hey dominka iv sent you a email with proof have you received?

I am verified also why are they doing tjis check screenshot

hello guru pleasw reply to me im

Getting Anxious

I have sent all the proof guru you have seen all the

proof I don’t know what else to do I suffer with mental health I’m getting anxious this is my money real money momey I won which I have entitlement to I have sent documents I been verified twice and again now asking for more documents and when I withdraw I’m still getting told they need to do checks i will screenshot on here I have never had a problem with Kong casino before with

withdrawals please can you sort this out for me if that means you want to keep 50 pound keep it just send me my money I won please. When I contact support I get ignored

Hey guru I’d like to say Kong casino have happily sent my withdrawal thank you so much xx

Dear Unknown310,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru