KungaSlottet Casino - プレイヤーはアカウントからの引き出しが遅れている状況に直面しています。

Hello,

I'm unable to make withdrawals from my account. The casino support tells me it's due to a routine review and that they will get back to me when the relevant department is done with it.

I've waited over two weeks now and the support just keep repeating the same thing when I ask them what's going on. That they can't give me any timeframe or answers other than that they will get back to me, but they never do.

My account is verified and I've made successful withdrawals before. Can you help me please.

Dear dawwe92,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with KungaSlottet Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long have you been a player of the casino and when exactly were your withdrawals restricted?
• Has the casino asked for any particular documents necessary for verification?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas