La Riviera Casinoのレビュー

The player complained he was a regular slots player at the casino, but then, one day, when he had a decent amount of money at his casino account, they simply removed it all and replaced it by his deposit money. The casino explained this by a term which said the casino had the right to void any winnings under certain circumstances such as cheating. The player didn't accept this and expressed his concern to the casino, but never got a reply from them. No reaction from the casino, no more update since then.

The player complained that after he had won some money and sent all the documents needed for verification, their problems started. First, their email with the documents couldn't be delivered and then when they logged to their casino account, their balance was 0. They were told that their winnings were confiscated due to some questionable review (of his account) without any possibility to get his deposit back. The player didn't understand why. No reaction from the casino, no more update

The player complained that he had made a deposit via Bitcoin, which was deducted from his wallet, however, it was never credited to his casino balance. The player contacted the casino support about this but found them arrogant and they didn't really help them. Also, the player said they had confirmed that they were accepting US players before they started to play (the USA is now restricted in this casino). No reaction from the casino, no more update since then.

スイス出身のこのプレイヤーは、ギャンブル依存症を自認しているため、CasinoClicとLa Rivieraカジノのアカウントの永久閉鎖を申請していた。数多くの要請にもかかわらず、カジノは応じなかった。プレーヤーは、閉鎖と自己排除の要求の証拠として電子メールを提供していました。私たちのチームはプレイヤーに対し、これらのリクエストをカジノのサポートメールに送信するようアドバイスしていました。その後、プレイヤーは最終的にアカウントが閉鎖されたと報告しました。このプレーヤーはまた、カジノがギャンブル依存症を認めたにもかかわらず口座を閉鎖しなかったことを理由に返金を要求した。ただし、追加の証拠がなければ返金リクエストには対応できないことをプレイヤーに伝えました。プレイヤーはアカウントの閉鎖に満足の意を表明し、苦情は「解決済み」としてマークされました。

オーストラリアのプレイヤーは、2 か月以上処理されていない出金リクエストに関して、Majestic Club Casino で問題に直面しました。銀行システムの問題を理由に以前に連絡したにもかかわらず、カジノは彼女の問い合わせに応答しなくなりました。苦情チームはさらに情報を収集しようとしましたが、プレイヤーは説明の要求に応じませんでした。その結果、さらなる調査に必要な情報が不足しているため、苦情は却下されました。

After the player registered at the casino, he went through all the terms and conditions very carefully. He even wrote to a live chat and asked additional questions. Everything seemed right until he won about $10,000 and requested it for withdrawal. The casino accused him of bonus abuse, sent him his deposit back, and blocked his account. He then asked the casino for proof and they asked him to sign a document so his gaming history could get published at the mediator's site. Ever since then, there's no other information available. The complaint remains unresolved.

After the player finished the wagering requirements of a bonus, they requested a withdrawal of $480. Almost two months later, they were informed that they had broken a rule but weren't explained which one. The player wasn't aware of breaking any rule and since the casino never responded to the complaint, it remained unresolved.