Lamabet Casino - リクエストにもかかわらず、プレイヤーのアカウントは閉鎖されたままです。

I opened an account at this casino last June, and after severe losses, I requested numerous times for my account to be closed. Due to my gambling addiction, the casino eventually closed my account, but only after I threatened them. Even after the account was closed, the casino continued to send me emails encouraging me to reopen my account, even promising bonuses if I did so.

On the 18th of this month, I was enticed once again by the promise of bonuses, and I agreed to reopen my account. After initial losses, I asked for the account to be closed again, but they continued to refuse, offering me bonuses every time I requested closure. I asked for the account to be closed more than 70 times, without success.

I am requesting a refund of the amount deposited since reopening the account: 2,100.00 EUR!

Abri conta neste casino no passado mês de junho e após perdas severas pedi inúmeras vezes para que a minha conta fosse encerrada. Devido à minha adiçao a jogo o casino acabou por encerrar a minha conta, apenas após os ter ameaçado. Após fecho de conta o casino continuou a enviar me e-mails a incentivar a abertura da minha conta, prometendo inclusivamente bonus caso eu a reabrisse.

no passado dia 18 do corrente mês e após ter aliciada novamente com a promessa de bonus concordei em abrir a minha conta. Após as primeiras perdas pedi novamente o encerramento e continuaram a recusar-se a fecha-la, continuando a oferecer me bonus de cada vez que eu pedia o encerramento. Pedi o encerramento da conta mais de 70 vezes, sem sucesso.

peço reembolso do montante depositado desde a reabertura da conta: 2100,00 eur!

Hello MEFCARVALHO77,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what reason you have given when requesting to block your account?

Please, let me explain you what the difference between closing the account and self-exclusion is:

Some casinos use lots of tools for responsible gambling and I would not mention them here. What players can do if they’re unhappy in the casino: Close the account or self-exclude themselves, those are the two basic choices.

Closing an account is simple and has almost no impact - the player can reopen account anytime, and casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion, the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who are addicted/with gambling problem).

In the case of self-exclusion, if casino failed in this, player may ask for a refund.

Can you please specifically tell if you did mention gambling addiction to them in any of your requests?

Thank you very much in advance for your reply.

Best regards,

Nick