Las Vegas USA Casino - 決済が遅延しているとのクレームがあります。

On July 27th I deposited $25 with Las Vegas USA casino and I did not claim any promo or bonus. I won around $500 on a slot machine and played it down to $400 until I decided to request a withdrawal. I have passed all validation by security and I still do not have my $400 payout. All I keep being told when I reach out via email and chat is that they are waiting for the next payout batch to occur then I will be notified. When I ask when the next batch is due to occur, I get the same response as I mentioned above without them proving a date or any other information. I have no option to call as they do not provide a phone number. Now I see why. It should not be this hard for a customer of theirs to receive a payout. This is not how a business should be ran and they should be ashamed of themselves for doing paying loyal customers this way.

Dear jwilli0708,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Dear jwilli0708,

Have you received your withdrawal from the casino yet?

First, thank you Nick, for your tips and and for your intent to help resolve this issue. I do appreciate it as it seems I haven't been able to get much help at all.

But I haven't received any payout yet and haven't gotten any further than when I first requested my payout.

Thank you jwilli0708 for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

I reached out to him via email. Thank you

Dear jwilli0708,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Las Vegas USA Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Las Vegas USA Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Hello, yesterday I checked my account at Las Vegas USA casino and it appeared that nothing had been done since my initial payout request, my requested payout was still in a state of "pending" as it always was. I reached out via means of chat and email to inquire about any new news and the chats said the same runaround as always.. that as soon as the next "batch of payouts" were processed, I would be notified. Thru email, I did get a reply back that told me there was good news, the next batch of payouts wee to be sent out sometime this week and mine was included. I asked them exactly when this week and am still waiting for a answer. I won't hold my breath tho but if anything changes for the good or otherwise, I'll be sure to let you know! Thank you!!

I have an update this morning around 10:45 or so I received an email saying that my payment had been processed and then I received another one saying that it had been credited to the address that I provided. Upon checking my account I have received no Bitcoin whatsoever and then upon investigating further I do not have any transaction ID or contract address so I do believe I just got scammed. Also my account at Las Vegas casino is saying no pending payouts now as before it was saying a pending payout of $400.

Dear jwilli0708,

I noticed that you mentioned on our forum (https://casino.guru/forum/casinos/las-vegas-usa-casino---general-discussion#post-128654) that you received your withdrawal two days ago. I’m thrilled to hear that your issue has been successfully resolved!

I will go ahead and mark your complaint as "resolved" in our system. If you ever run into any issues with this or any other casino in the future, please don't hesitate to reach out to our Complaint Resolution Center. We're always here to assist you.

We hope you found our services helpful. While we don’t charge fees or accept gratuities, your feedback is incredibly valuable to us. If you have a moment, we would greatly appreciate it if you could share your experience on Trustpilot (https://www.trustpilot.com/evaluate/casino.guru).

An honest review, along with any suggestions for how we can improve our complaint resolution and mediation process, would be immensely helpful. Your insights can also guide others who might need assistance with online casino-related issues.

Thank you in advance for your time, and for helping us improve our services.

Best regards,

Kubo