Laz Vegas Casino - プレイヤーのアカウントがブロックされました。

As soon as I want to withdraw 85000, it means my account has been hacked but where I had deposited 20000 everything was ok

Kaum will ich 85000 auszahlen heist es mein konto wurde gehackt aber wo ich 20000 eingezahlt hättest war alles ok

Dear baja310891,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I registered on March 27th, 2023, then I deposited about 40,000 to 45,000 euros and lost everything.

In the following days I won about 150,000 and continued to play comfortably until I had a total of about 80,000. Suddenly my account was blocked. On request in the live chat it was said it was hacked and I am constantly being put off by telling me that you are working on it.

And I don't even get an answer to support emails. i just want my money

I have partially verified myself, my driver's license has been accepted.

I only played plinko.

Am 27.3.23 hab ich mich registriert dann hab ich so ca 40000 bis 45000 Euro eingezahlt und alles verloren.

In folgenden Tagen hab ich dann ca 150000 gewonnen und spielte gemütlich weiter bis ich auf einer summe von ca 80000 war. Auf einmal wurde mein konto gesperrt. Auf Anfrage im live chat hieß es es wurde gehackt und werde dauernd vertröstet in dem sie mir sagen Sie arbeiten dran.

Und Support Emails bekomm ich nicht mal eine Antwort. Ich will nur mein Geld.

Verifiziert hab ich mich zum Teil mein Führerschein ist angenommen worden.

Gespielt hab ich nur plinko.

?

Were your winnings accumulated with or without an active bonus, please? What do you mean by "partially verified" my account?

Driver's license accepted. All winnings without bonus

Führerschein wurde akzeptiert. Alle Gewinne ohne Bonus

Thank you very much, baja310891, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello baja310891,

I'm Michal and I have taken over your complaint. I have reviewed this case and I will try to contact the casino to shed more light on this matter.

We would like to invite Laz Vegas Casino to join the conversation.

Dear Laz Vegas Casino,

Can you please provide more information regarding the player's blocked account? If the information can't be shared publicly please forward any relevant evidence to back up your decision to my email michal.k@casino.guru

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello baja310891,

Thanks for your email.

Our support team has sent you an email requesting proof of deposit. Unfortunately we have not received this from you.

Hope this clarifies your question.

Kind regards

Laz Vegas Casino

Dear baja310891,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear baja310891,

Please confirm if you have sent the required documents to Laz Vegas Casino.

Be aware that in case you fail to respond in the given time frame, provide the required documents, or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.