Legiano Casino - プレイヤーのアカウントは、彼のリクエストに反して再開されました。

Good evening,

While months ago my account was permanently deleted at my request, they reopened my account on their own.

I have sent over 10 emails to delete my account but they are ignoring me.

I have lost 2000 euros in the last 2 months and I have repeatedly requested to delete my account.

Isn't it illegal to request account deletion and be ignored?

It's not illegal for me to have requested account deletion and for them to reopen my account.

Καλησπέρα,

Ενώ πριν μήνες είχε διαγραφή οριστικά ο λογαριασμός μου κατόπιν αιτήματος μου.ξανάνοιξαν τον λογαριασμό μου από μόνη τους.

Έχω στείλει πάνω από 10 mail για διαγραφή λογαριασμου αλλά με αγνοούν.

Έχω χάσει το τελευταίο 2μηνο 2000 ευρώ και Έχω ζητήσει επανελειμενα για διαγραφή λογαριασμου

Δεν είναι παράνομο να ζητάω διαγραφή λογαριασμου και να με αγνοούν?

Δεν είναι παράνομο να έχω ζητήσει διαγραφή λογαριασμου και να ξανά ανοίγουν τον λογαριασμό μου

Dear Tserven21,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better understand your situation, I’d like to ask you a few questions:

• When exactly did you request your casino account to be permanently closed?
• Could you kindly forward me the email you originally sent to the casino regarding the account closure, along with their response, at veronika.f@casino.guru?
• Please also send me any account closure requests you have sent to the casino in the past two months.
• When was the last time the casino communicated with you?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your response.

Best regards,

Veronika

Dear Tserven21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.