Legiano Casino - プレイヤーのアカウント閉鎖リクエストが遅れています。

After repeated written requests to close the account, nothing happens. That's not normal, is it?

Nach mehrmalige schriftlicher Anfrage nach Kontoschliessung passiert einfach nichts, das ist ja nicht normal oder?

Dear Gluecksmaus,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Legiano Casino.

First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to protect the player.

On the other hand, self-exclusion represents a degree a protection. If a player successfully makes a self-exclusion, the casino agrees not to open this account, or if yes, only under particular circumstances.

• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please specify the reason for closing your account?

Thank you very much in advance for your reply.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I have requested account closure due to gambling addiction

Ich habe um Kontoschliessung gebeten wegen Spielsucht

Dear Gluecksmaus,

Kindly be advised that your account is closed permanently as per your request.

Thank you for the patience, and sorry for the delay.

Best Regards,

Legiano Team

Dear Gluecksmaus,

Was your player's account closed?

May we consider the issue resolved?

Dear Gluecksmaus,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes account closed

Ja konto geschlossen

Dear Gluecksmaus,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru