Legiano Casino - プレイヤーの引き出しが遅れています。

I am trying to withdraw money, but even though I'm limited to €500 per day and €7000 per month, the casino is not processing my €500 withdrawal requests.

3 requests

€500 on 11/1

€500 on 11/2

€500 on 11/3

Customer support always says the same thing, that the withdrawal requests are delayed, and to be patient, ensuring me that my money is safe with them. But the truth is, they are not processing the requests, and I'm beginning to lose hope.

Is anyone else in the same situation or has been and actually got paid?

Thank you

Estou a tentar levantar o dinheiro, apesar de ser limitado a 500€ dia e 7000€ mês, o casino não me está a processar os pedidos de levantamento de 500€

3 pedidos

500€ no dia 1/11

500€ no dia 2/11

500€ no dia 3/11

O suporte diz sempre a mesma coisa, que esta atrasado os pedidos de levanramento e que paressia a paciência e o que meu dinheiro está seguro com eles. Mas a verdade é que não processam os pedidos e já começo a perder a esperança.

Alguém está ou esteve na mesma situação e que pagaram?

Obrigado

Dear fabioramosramos7, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

Thank you in advance for your reply.

Best regards, 

Kristina

Good afternoon, I've been waiting for a few more days, and support has always come up with the same excuses. They said they'd pay yesterday or today. Nothing done, I talk to support again, and they apologize and say they'll pay as soon as possible. Always the same answers and they don't pay. 10 working days have passed, and in the terms and conditions they say they process orders within 3 working days

I already withdrew €7,000, the maximum limit for the month of October, and I was waiting for this month to continue withdrawing another €7,000. All in 500€ a day.

I passed the Kyc verification a while ago, and they say the verification is correct.

Boa tarde, mais estes dias á espera, o suporte sempre com as mesmas deculpas. Disseram que pagavam no dia de ontem ou hoje. Nada feito, volto a falar com o suporte, e pedem desculpa e que vao pagar o mais rapido possível. Sempre as mesmas respostas e não pagam. 10 dias uteis se passaram, e nos termos e condições dizem que processam os pedidos até 3 dias úteis

Ja fiz uma retirada de 7.000€, limite maximo no mês de outubro, estava á espera este mês para continuar a rwtirar mais 7.000€. Tudo em 500€ diários.

Passei na verificação do Kyc, ja ha uns tempos, eles dizem que a verificação está correcta.

Thank you for your reply, fabioramosramos7. Did you accumulate your winnings with or without an active bonus?

When did you make the last successful withdrawal and how many days did it take to be processed? Which payment method have you opted for? Was it the same one you used in the past?