Legiano Casino - プレイヤーの確認プロセスが遅延しています。

Today, I was asked for verification.

I have sent everything they requested, but they are not accepting the transaction history from my bank card.

I have sent photos, PDFs, etc., but nothing works!

I emailed the support department at support@legiano.com and they told me that I need to send the documents through their website.

The help chat doesn't know how to assist me and directs me to the support@legiano.com department.

Again, I have sent everything to prove the transactions on my bank card.

And nothing works! I don't know what to do.

Durante el día de hoy me han pedido verificación.

He mandado todo lo que me han pedido, pero no me aceptan el historial de transacciones de mi tarjeta bancaria.

He mandado fotos, PDF, etc y no les vale nada!

Les he escrito e-mail al departamento de support@legiano.com y me dicen que tengo que enviar los documentos por su página web .

En el chat de ayuda no saben como ayudarme y me trasladan al departamento de support@legiano.com.

Repito, he mandado de todo para acreditar los movimientos de mi tarjeta bancaria.

Y no les vale nada! No se que hacer.

Dear beruco-26,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the verification process.

In order to better assist you, could you please provide the following details to help us clarify the situation:

• Could you specify what documents you have already sent for verification?
• Did the casino give any specific reasons why they are rejecting your transaction history from your bank card?
• Have you received any clear instructions from the casino regarding the format or type of document that would be acceptable?
• When you sent your documents to support@legiano.com, did you receive any confirmation that they were received, and if so, what was their response after submission?
• Have you tried submitting the documents directly through their website as suggested? If yes, could you share any screenshots or error messages you encountered during this process?

Additionally, it would be helpful if you could forward any relevant communications or screenshots related to your issue to petronela.k@casino.guru. This will allow us to gain a clearer understanding of the situation and work more effectively on your case.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela