Legiano Casino - プレイヤーは引き出しの遅延に直面しています。

I played and won a total of 4,344 euros, making withdrawals of 500 euros each on 6th, 7th, and 8th of December, totaling 1,500 euros. These are not bonus funds or free spins. I have not completed verification because I was told it was not necessary, and I am communicating normally with the casino via live chat where they assure me everything is fine, but they mention a large volume of withdrawals. I don't have a username there because it requires an email and password. Thank you, please do everything you can!

Έπαιξα και κέρδισα συνολικά 4344 ευρώ και έκανα ανάληψη στις 6/12, 7/12 και 8/12 από 500 ευρώ, συνολικά 1500 ευρώ.Αυτα δεν είναι ούτε χρήματα μπόνους ούτε δωρεάν περιστροφών.Δεν έχω κάνει ταυτοποίηση γιατί μου είπανε δεν χρειάζεται και μιλαω κανονικά με το καζίνο στην ζωντανή συνομιλία και μου λένε ότι όλα πάνε καλά αλλά έχουνε μεγάλο όγκο αναλήψεων. Δεν έχω κάποιο username εκεί γιατί μου ζητάει email και password. Ευχαριστώ κάντε ότι μπορείτε.!

Hello kostis2209,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Legiano Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if these are your first ever withdrawals from the casino?
• Have you been in contact with the casino since your withdrawal requests?
• Did you use the same payment method to withdraw with as the one you deposited with?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello. Yes, these are my first withdrawals. I have asked the casino several times through live chat why the withdrawal is slow, but they keep telling me excuses, that there is a sufficient volume of withdrawals, another time they tell me that it is in the final stage and not to worry and other things like that. The way I made a deposit is through my own visa card and in this way I also requested a withdrawal to the same visa card.

Γεια σας.Ναι αυτές είναι οι πρώτες μου αναλήψεις.Εχω ρωτήσει αρκετές φορές το καζίνο μέσω της ζωντανής συνομιλίας γιατί αργεί η ανάληψη αλλά μου λένε όλο δικαιολογίες,ότι είναι αρκετός όγκος αναλήψεων,άλλη φορά μου λενε ότι είναι στο τελικό στάδιο και να μην ανησυχώ και αλλλα τέτοια.Ο τρόπος που έκανα κατάθεση είναι μέσω δικής μου κάρτας visa και με αυτόν τον τρόπο ζήτησα και ανάληψη στην ίδια κάρτα visa.