Legiano Casino - 書類確認の問題により、プレイヤーの引き出しが遅れています。

Dear kobylkarm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying your home address seems to be the only issue?
• Have you provided any other documents and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello, yes exactly, what is more important I sent them 2 more documents which confirming my adress.

They requested OFFICIAL DOCUMENT from bank. So I paid for that ( I can send you confirmation of payment) and they've sent it to me in PDF format, but also in psychical form

Thank you very much for your reply, kobylkarm. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent consversation on mail, but there is only info about requested document from bank. Every time i contacted with them was on chat and I don't have it saved. Guys can you help me? Because you are anwering once for 3 days without any progress