Lemon Casino - プレーヤーが出金の問題が発生しました。

Hello smilink24,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lemon Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? Can you please advise if you or anybody else from your household have an account in the casino (2 accounts in your case)? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear smilink24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.