Leon Casino - プレイヤーが賞金を引き出すのに苦労しています。

I can't get my money back to my private account. The site does not provide this link. How can I withdraw my money and close my account?

Não consigo resgatar meu dinheiro para minha conta particular. O site não disponibiliza esse link. Como consigo resgatar meu dinheiro e encerrar minha conta?

Dear fabianocristeli,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, that without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good morning, thanks for getting back. Yes, my account has been verified, it's Fabiano C. I haven't been able to contact anyone from León so I'm contacting you. I looked through all the links in the app for the option to redeem my money and I didn't find it. There is only the option to make a new contribution. Another important point, their APP appears as Betano and this casino is another. I don't know if other people are having the same problem.

Bom dia, obrigado pelo retorno. Sim, minha conta foi verificada, é Fabiano C. Não consegui contato com ninguém da León por isso estou entrando em contato com vocês. Procurei em todos os links do aplicativo a opção de resgatar meu dinheiro e não encontrei. Existe apenas a opção de fazer novo aporte. Outro ponto importante, o APP deles aparece como Betano sendo que esse cassino é outro. Não sei dizer se outras pessoas estão com o mesmo problema.

Thank you very much, fabianocristeli, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello fabianocristeli,

I will assist you with the complaint from now on. I will contact the casino representative in order to learn more about the issue and see how I can help.

Leon Casino,

could you advise why the withdrawal is not possible for fabianocristeli?

Good Morning! I would like to know how to proceed to withdraw my money, I cannot find this function in the APP. Grateful

Bom dia! Gostaria de saber como proceder para retirar meu dinheiro, não consigo localizar essa função no APP. Grato

Hi, Tomas and Casino.Guru team.

Honestly, I don't see that the customer tried to solve this problem with our support first. I see that he started one chat and then didn't answer any questions from our operator in that chat so the chat was closed after a timeout. The customer can contact our support either via chat or by opening a new support ticket using a contact form. I'm not sure what's the problem with the client's withdrawal since he didn't provide any screenshot or description. I suggest that the client tries to solve the problem via support before opening a complaint.

Also, I see that the account registered with the specified email hasn't been verified.

Best regards,

Alexander

LeonGaming Compliance Officer

My dear Alexander,

how do i redeem my money?

I ask you to inform me only how to proceed?

In my contact I was waiting for 5 me in the chat and then I gave up. On other betting sites you can easily find the link to redeem, which is not the case with Leon's app. I'm waiting. Thank you and have a good time.

Meu caro Alexandre,

como faço para resgatar meu dinheiro?

peço-lhe me informar somente como proceder?

No meu contato fiquei aguardando 5 mim no chat e então desisti. Em outros sites de apostas vc facilmente encontra o link para resgatar, o que não é o caso do aplicativo da Leon. Fico aguardando. Obrigado e passar bem.

In time, I still couldn't understand why Leon's APP is the symbol of Betano. It confused me because my interest was to open an account at Betano and not at León. Then I found out that Betano only has a website, no app.

Em tempo, ainda não consegui entender porque o APP da Leon é o simbolo da Betano. Me confundiu pois o meu interesse era abrir uma conta na Betano e não na León. Depois descobri que a Betano só tem site, não tem aplicativo.

I tried again via Chat and I was told the way: "go to My account / withdrawals (withdrawal)". I processed the redemption request now and wait for the amount to be received within 2 hours. Thanks to Casino.Guru for their help.

Tentei novamente via Chat e me informaram o caminho: "vá em Minha conta / levantamentos (saque)". Processei o pedido de resgate agora é aguardar o recebimento do valor em até 2h. Obrigado ao Casino.Guru pela ajuda.

Hello fabianocristeli,

I am not sure what the problem is, could you share screenshots of what you are describing? Feel free to post them here or send them to my email at tomas@casino.guru

Much appreciated!

Dear, the problem was solved by Leon, thank you for your help. You can close the call. Grateful

Prezados, o problema foi resolvido pelo León, agradeço a ajuda de vocês. Pode encerrar o chamado. Grato

Dear fabianocristeli,

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation, and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards, Jozef