Leon Casino - プレイヤーのデポジットはアカウントに入金されていません。

I made 90k deposit using upi it was successful paid and redirected to home page and money was not added in my account this happen on 3rd aug23 they simply says we are investigating & there is no such time frame

Please some one help me to chase this

Dear saik95420, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

I recived mail from them they said payment was cancelled and it will refund in several business

And they don't have any time frame and they don't have controll on payments please help me what to doo

Please forward the email you mentioned to veronika.l@casino.guru. Thank you.

Dear saik95420, thank you for your email. If you have any more emails between you and the casino regarding the refund of your deposit, please forward them all to my email address veronika.l@casino.guru. Thank you.

Dear saik95420,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.