Leon Casino - プレイヤーの入金は処理されていません。

I have made 4 separate 20$ deposits into Leon casino. The casino asked me to upload and send them the screen shots if the transactions and I have done so. However they still have yet to find the missing deposits. They keep asking me for a ca transaction number when these transactions have a different alphanumeric transaction ID. They are giving me the run around and asked me to reach out to Gidgadat and gigadat confirmed that these funds were indeed deposited into Leon’s casinos account. HoweveR Leon casino is still not acknowledging this. After several confirmation screen shots from my account to support these deposits.

Dear Nady9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. In such cases where a deposit has never been credited to the player‘s casino account, we usually recommend contacting the payment provider. Since you’ve already done that, would you be so kind as forward any relevant communication between you and the payment provider to kristina.s@casino.guru? Alternatively, you can post it here.

Additionally, please also forward all the communication between you and the casino.

Thank you in advance for your reply.

Best regards,

Kristina

Dear Nady9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They were able to locate one of the deposits. Now I am only missing 3 of 20 $ deposits. That it’s been 2 weeks that they cannot locate.

Thank you for your reply, Nady9. I’m very sorry but you haven’t provided any information I asked for in my previous message. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I have forwarded the email correspondence , have you not received it?

No, unfortunately, I have not received any emails from you.

Dear Nady9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.