Leon Casino - プレーヤーがアカウントの確認を完了するのに苦労しています。

I withdrew $435 about 1 month ago, now I want to withdraw $300 and I have to give back bank statement verification documents, I sent these documents 3 times and they do not want to verify me.

j'ai retirer 435$ il y a 1mois environ, maintenant je veux retirer 300$ et je dois redonner des documents de vérification de relevé bancaire, j'ai envoyé à 3reprise ces documents et ils ne veulent pas me vérifier.

Dear jonathanlaberge1051,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account? Do I understand correctly that your previous issue with this casino has been resolved successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

My last problem with this casino has been solved, now it asks me for a second verification and also my bank statements, I am sent to them and they asked me for the one for the month of December, I do not have access to the reveal of this month because the month is not over.

Mon dernier problème avec ce casino a été résolu, maintenant il me demande une seconde vérification et aussi mes relevés bancaires, je leur est envoyé et ils m'ont demandé celui du mois de décembre, je n'est pas accès au révélé de ce mois car le mois n'est pas terminé.

Thank you, jonathanlaberge1051, for your reply. Could you please advise if you were informed by the casino why the statement from December is needed? Have you deposited any funds into your account this month?

Dear jonathanlaberge1051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.