LeoVegas Casino - プレイヤーのアカウントは閉鎖され、資金は没収されました。

They blocked me and kept my money. I made a Pix transfer of 350.00 two days ago. The casino informed me it would take 48 hours to be credited to the account. And when I asked why it was taking so long since it was a Pix transfer and where on the website it mentioned this time frame, my account was blocked and canceled. They did not return my money.

Me bloqueou e ficou com meu dinheiro. Fiz um Pix de 350.00 há 02 dias atrás o mesmo. O Casino informou que levava 48 horas para cair na conta. E quando perguntei o porque sendo que era Pix e onde no site falava desse prazo. Tive minha conta bloqueada e cancelada. E não me devolverem me dinheiro

Dear DRICA1972,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that the deposit has not been credited to your casino account?
• Could you please advise if it was your first deposit in this casino?
• Did you have any real money balance in your casino account when it was closed?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Money returned. Thank God it was only the account that was blocked.

Dinheiro devolvido. Graças a Deus só a conta que ficou bloqueada.

Resolved. Thank you

Resolvido. Obrigada

Dear DRICA1972,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Kristina

Casino.Guru