Limitless Casino - アカウント確認の問題により、プレイヤーの引き出しが遅れています。

I made a clean deposit of $25no bonus added to it. I won a $100 and tried to cash out. They told me that I needed to verify my account before I could. I messaged them and told them I have don't that already and have cashed out in the past without any problems. They then told me that I had made another account and will have to verify it because it wasn't allowed. I then told them it was a mistake and if there wasn't a bonus claimed or any free spins then why can't they put it on the account that's been verified and pay out? They said it needs to be verified and the were closing both the accounts until they decided what one I could use. If I made another account it was completely on accident and would not have deposited if I known. If there wasn't any bonus claimed or free spins played then what's the harm? It was won from a deposit that I had made and did without any bonus attached. I wasn't told I had two accounts or had that I had to verify my account when I deposited and they allowed me to deposit? Now that it's time to payout they want to say that verification is needed? There was no bonus ever claimed or free spins played on this so called other account just my deposit. I've verified my account and have cashed out with them before and now they want me to verify this so called second account to get paid out when there's no reason to. I didn't claim a bonus, I didn't win from free spins there's no reason when using crypto that verification is required at all. Besides I already verified my account before and have cashed out in the past. Theres no reason that I would need to verify my account account again and have it take a month to get my money. I won fair and square and I would not have deposited if I would have known. They didn't make it know until after I deposited and won. If I would have lost nothing would be said I would continue to deposit on this so called wrong account until I won then it would be brought to my attention like it is now. The only problem there is is that I won.if I wouldn't have they would continue to let me deposit and play without a word being said that I was depositing into a second account.iys only because I won that there saying it now.

Dear Nurmle,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you're experiencing with your account and withdrawal.

To help us better understand the situation and assist you effectively, I would like to clarify a few points:

• Could you confirm the exact dates when you made the deposit and the withdrawal request?
• When you were told that you had made another account, did the casino provide any specific details on how they identified the second account (such as IP address, payment method, etc.)?
• Can you provide any communication or evidence, such as screenshots or emails, showing that you were told no verification was required for your account before making your deposit?
• You’ve stated that no bonus or free spins were claimed on the second account. Could you confirm whether any bonus was attached to the initial deposit you made or any subsequent deposits?

Your cooperation is important for us to fully investigate the matter and resolve this issue. Without your input, we won't be able to proceed further.

If you have any relevant communication or evidence, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Due to an exceptionally high volume of complaints, we kindly ask for your patience. While we strive to publish complaints within 48 hours, follow-up responses may take up to 7 days. Assigning your complaint to a resolver might also take longer, as we’re currently managing close to 1,000 complaints.

Thank you for your understanding. Wishing you a wonderful New Year 2025!