Limitless Casino - プレイヤーの引き出しが遅れており、資金が保留中です。

My complaint concerns Limitlesscasino and an incident that occurred when I won $50 as a no deposit bonus. I was informed that I needed to deposit at least $10 to withdraw my winnings. Since I enjoy their games, I had already planned to deposit. The casino operates with cryptocurrency. So, I deposited $30 in litecoin using my Visa card. Now it shows "pending balance" in my wallet for the past 7 hours. I got upset and sent several emails, as this is their only contact method, but they haven't responded. What should I do? Can you invite them for a discussion? My account is verified and ready. I'm attaching screenshots of the transaction. Best regards, Björn

Limitlesscasino gäller det och händelsen går till då att jag har vunnit 50 dollar bo deposit så jag får höra att jag behöver sätta in minst 10 dollar för att kunna få ut vinsten hade i övrigt ändå tänkt sätta in då jag gillar deras spel, det är ett krypto valuta casino, Ialla fall jag sätter in 30 dollar med litecoin genom mitt visa kort, det står bara nu "pending balance" sen 7 timmar tillbaka på min plånbok, jag blir upprörd och skriver flera mail då det är deras enda sätt att kontakta dom på mwn dom svarar inte ens. Hur ska jag göra kan ni bjuda in dom till en diskussion? Mitt konto är verifierat och klart. Skickar med bilder på själva transaktionen med vänliga hälsningar Björn

Dear bjohansson198700,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you so much for being there! The casino finally answered me and I got everything sorted, however, I will never deposit money there again considering that there is always a delay at crypto casinos. Didn't think it would take this long, but it went well in the end. Feel the best// Björn

Tusen tack för att ni finns! casinot svarade mig till sist och jag har fått ordning på allt kommer dock aldrig mer sätta in pengar där med tanke på att det alltid är en fördröjning på krypto casinon. Trodde dock inte att det skulle ta såhär lång tid men det gick bra till slut. Må bäst// Björn

Dear bjohansson198700, 

I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you. 

As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues. 

Thank you so much for your time. 

Best regards, 

Casino.Guru