Limitless Casino - プレイヤーはアカウント認証を完了するのに苦労しています。

Limitless will not let me withdraw funds stating that a verification form is necessary prior to payout. I have clicked the option for "account verification form" and attempted to make contact but after their robot greets me a representative never arrives. I have tried to chat dozens of times. In addition' I have sent 5 emails to support@limitlesscasino.com and none have been returned. Someone is opening these emails but not responding.

Dear scotty2650,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Do I understand correctly that completing the verification form seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela-

You are correct; the verification form is what is holding up my withdrawal. What I am struggling with is the process in which I am given by the casino to obtain the "form" so that I am even able to submit it back to them.

To begin this form I am given a hyperlink which is labeled VERIFICATION FORM which takes me to a live chat with Limitless. When the chat window opens a robotic script greets me and advises to reply if I need assistance. Despite numerous attempts I have never gotten a response from a live human to request this "form" so that I can begin working in it let alone submitting it and any document needed to complete this process.

None of my alternate attempts to make contact have generated a response; every email has been ignored.

I would be happy to work with them on their verification process but I need someone from Limitless to tell me what it is.....

Thank You

Sean

Thank you for sharing all the required details, scotty2650. Your complaint will be forwarded to my colleague Tomas (tomas.k@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Hello scotty2650,

This is Tomas and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.

I'd like to invite Limitless Casino to join this conversation and participate in the investigation.

Can you please provide us with any reasons for the delay in the completion of the KYC procedure which causes the problem with the withdrawal request for the player?

Thank you.

Best wishes,

Tomas

Hello Tomas,

Hello scotty2650,

We hope that you are well and safe.

Please note that your account has been reviewed and we have noticed that you have not sent any documents that are needed for account verification.

To complete your account verification, please send the following documents by email:

• A Copy of your ID, Passport or Driver's License;
• A selfie (Photo of yourself) holding your ID, Passport or Driver's License;

These documents need to be sent to banking@limitlesscasino.com.

Our Fraud & Risk Team will review your documents as soon as you send them and inform you of the verification status as soon as possible. This procedure may take up to 5 working days.

Should you need any additional information, please do not hesitate to contact our Customer Support by sending an email to support@limitlesscasino.com.

Thank you for your understanding.

Kind Regards,

Lucas Bellingham

Limitless Casino Management

Lucas.

Thank you for the information. I will have the requested documents emailed to the banking@limitlesscasino.com address as requested.

Please note that since May 13th none of the 6 emails I have sent to support@limitlesscasino.com inquiring about the information you just provided to me generated a response.

Thank you

Sean

Dear Limitless Casino,

Can you please update us once you have received the requested documents from the player?

Thank you.

Kind regards,

Tomas

Hello Tomas,

Hope you're well.

Of course, we can post an update once the documents are sent. At the moment, no verification documents were sent to our Fraud & Risk team.

Kind Regards,

Lucas

Hello Tomas,

Hello Sean1025.

Hope you are well.

At the moment, the player still hasn't provided the necessary documents needed for account verification.

We would like to invite the player once again to send the following documents by email:

• A Copy of your ID, Passport or Driver's License;
• A selfie (Photo of yourself) holding your ID, Passport or Driver's License;

These documents need to be sent to banking@limitlesscasino.com.

Our Fraud & Risk Team will review your documents as soon as you send them and inform you of the verification status as soon as possible. This procedure may take up to 5 working days.

Thank you for your understanding.

Kind Regards,

Limitless Casino Management

Hello scotty2650,

Can you please provide the casino with the above-requested documents and let me know once you do so?

Thank you.

Kind regards,

Tomas

Dear scotty2650,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Kind regards,

Tomas