Limitless Casino - 複数のアカウントの申し立てにより、プレイヤーの賞金は没収されました。

I logged in one day and message 24/7 chat told them that I don't like I had multiple accounts and I wanted to straighten it out before I deposited once I deposited by one $300 on the low wages and then come to find out after straightening out my account ensuring that I was on the correct one that they cannot find any other account they say that I have multiple accounts and took my money.

Dear rollingrealhard,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Limitless Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain at which time the casino made an assertion you opened multiple accounts in the casino?
• Have you previously opened an account in the casino to your knowledge?
• Have you achieved winnings using bonuses in the casino?
• Please send me the correspondence between you and the casino regarding the issue on my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear rollingrealhard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of rollingrealhard. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

"Please I have won money it was not paid out it was deducted from my account"

Dear rollingrealhard,

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Dear rollingrealhard,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.