Lucky Legends Casino - 選手の退場が遅れています。

I made request on 3rd of October 2023 and they initially said it will take 7-10 business day .Now its been more than that

Dear dumi5197, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No i have not made any withdrawal before this was my first one.

2. Yes i have passed the KYC verification process

3. I have accumulated my winnings through "No deposit bonus" Wagering playthrough which i successfully completed and made a minimum deposit of $10 to confirm my BTC wallet.

They approved my withdrawal on the 19th of October 2023 and they said i have to wait another 7-10 days for funds to reflect in my account .Today is the 11th day or 12th nt sure but still have not received my winnings

Good day

I spoke to the VIP Manager earlier Mr Francis and he came thru on his promise .I just received my payment today.Its sorted now thanks

Dear dumi5197,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru