Lucky7even Casino - プレイヤーのアカウントは理由なく閉鎖されました。

Hello Casino guru. Also this casino has closed my account and withold my winnings of 114 euro that i had on withdrawal, they didn't even explain why i am getting peramently banned , just for playing slots , i didnt have any multiple accounts and i did not breach any their terms and conditions , and also i had fully verified account . My both ID sides , proof of address + proof of address even with picture of me holding in selfie my ID at my house with house number , and payment method also was verified , and without any explanation they just blocked my account.

It hurts when casinos see when you win and just decide to block you ask them for evidence of me doing anything illegal , and i did not play with any bonuses at all!

Dear shamejs23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky7even Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Was the KYC verification in the casino approved before your account was blocked?
• What games did you play to accumulate your current balance in the casino? (which slots) 
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Thomas and Casino guru team , i had my account in Lukcy7even about 1 year since i started to gamble , and almost a year i was fully verified there , they banned me yesterday.

I was playing big bass slots and piggy tap to accumulate my winnings .

I have only 1 letter from them about closing account and nothing more. They didnt even say that they gonna return my 114 euro.

Thank you very much, shamejs23, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you shamejs23 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Lucky7even Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help resolve this issue.

Thank you!

Hey Peter and casino guru team , thank you for help and also i want that they refund my money and keep account closed , i am not willing to play in such a fraud casino where i was fully verified

Hello Peter

Happy to be of assistance.

Please refer to the email sent to you regarding our position.

Best Regards

The Lucky7 Team

Thank you for providing me with the evidence Lucky7even Casino representative.

Dear shamejs23, the casino has provided us with evidence of fraudulent activity justifying the steps they have taken to block your account. I was also provided a transaction log which showed that you have withdrawn more than you have deposited therefore no further funds will be returned. Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Peter