Lucky7even Casino - プレイヤーの入金は調査中です。

I made 2 deposits at this casino with ezee wallet the first went through with no problems but the second deposit has been under investigation for more than 36 hours and I'm just told to wait it's under investigation and always the same replies.

I don't understand why it worked the first time and the second time such problems occur.

Ich habe 2 Einzahlungen gemacht in diesem casino mit ezee wallet die erste ging ohne Probleme durch aber die zweite einzahlung wird schon seit mehr als 36 Stunden untersucht und mir wird immer nur gesagt ich solle warten es wird untersucht und immer die gleichen Antworten.

Ich verstehe nicht warum es beim ersten mal funktioniert hat und beim 2ten mal solche probleme auftreten.

Dear Relax1979, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please explain who is investigating your second deposit? Is it investigated by the casino or by the payment provider?

Please forward any relevant communication regarding the issue to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The case is said to be being investigated by the casino's finance department, so I asked ezee wallet support to help me with this problem as well.

Angeblich wird der Fall seitens der Finnanz abteilung des casinos untersucht zu dem habe ich den Support von ezee wallet um Hilfe gebeten mir auch bei diesem Problem zu helfen.

Could you please send me any relevant communication between you and the casino as well as between you and the payment provider to veronika.l@casino.guru? Thank you.

Dear Relax1979,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.