LuckyBlock Casino - プレイヤーのアカウントは閉鎖され、賞金は没収されます。

My account was closed after I tried to withdraw 500 euros and never received my winnings and I had 115 euros balance aswell. So 615 euros intotal is what the casino took from me. I have emailed them but no reply. This is a scam casino and hopefully I can get my money back. I read online that there is a few people in the same situation as me.

Dear Pirate1980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you play casino games or bet on sports?

Could you please share your communication with the casino regarding the closed account? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

I deposited and played with a bonus but met all Wagering Requirements. I then decided to withdraw 500 euros and I left 115 euro in my account to play with. As soon as I made the withdrawal my account was closed

Dear Pirate1980, did you play casino games or bet on sports?

Could you please confirm that you have passed the KYC verification?

Has the casino specified the terms and conditions you breached?

Dear Pirate1980,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.