LuckyBlock Casino - 選手の退場が遅れました。

I made multiple withdrawls and deposits. Seemingly no issues

I recently withdraw $2000 or 0.055 BTC after losing half of it back to the casino. So i do a withdrawl, 48hours later and i still havent received it. It is stuck in "intiated" payment status... Live support telling me there is a processing issue with their payer. Yet cant give me any time frame or updates on my payment, just a very unsettling experience for a very large sum of money.

I have never had this issue with BTC transactions

Dear Hotsalsa,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Is 14 days not super excessive?

Its a BTC WITHDRAWL & deposit with the same

I have never had one take longer then 1 day to process. Thats over the last like 500 transactions to casinos.

If so then i will wait the 14 days.

Thanks for your help and hopefully they resolve this matter by then

I fully understand your frustration, Hotsalsa. However, I will set the timer for additional 7 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear Hotsalsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.