LuckyDreams Casino - プレイヤーのアカウントに関する懸念。

Here they lure you with 100 free spins and then ask you to deposit €20. Be careful. If they invite you with a lie, then I don't want to know what happens if you win? Your account will probably be blocked?! 😦😂🤨🧐😔

Hier wird mit 100 kostenlose FS gelockt und danach verlangen die 20€ Einzahlung dafür. Vorsicht ist geboten. Wenn die schon mit einer Lüge dich einladen, dann will ich nicht wissen was paassiert wenn man mal gewinnen sollte? Wahrscheinlich wird das Konto gesperrt?! 😦😂🤨🧐😔

Dear devo09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether the deposit is required before activating the bonus or after the wagering requirements have been fulfilled?
• Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear devo09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.