LuckyMax Casino - プレイヤーの支払いが遅れています。

I have been trying for 5 days to get my winning money deposited, but they keep indicating that they are busy and that I have to wait for the approval.

I have never experienced a casino that takes 5 days just to review and approve the transaction.

I would like this to be resolved quickly because I feel scammed here

Dear roezbehkm,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hi Pentrola,

It is constantly rejected but they are not told why. When I look on Trust Pilot I see that several people are not receiving their money

Hi Pentrola,

It has now been 7 days since my withdrawals have just been refused but no one can tell me why and I am constantly being ignored when I have questions.My KYC was also approved and I sent them everything they asked for

can you please help me

I fully understand your frustration, roezbehkm. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.