Malina Casino - プレイヤーの出金リクエストが遅れています。

Hello! Welcome to our live customer support!

AS OF 21/1/2025

I REQUESTED A WITHDRAWAL

Alexandros

I need a few minutes to check it, please stay in the chat and I will return shortly.

WHY IS IT DELAYED SO MUCH?

Alexandros

Mr. Konstantine, as I was able to check, your withdrawal has been delayed, and I sincerely apologize for that.

I have forwarded your request again to the relevant department so they can expedite the process for you and ensure you receive your funds as soon as possible from us.

Again, apologies and thank you for your patience once more.

Is there anything else I can do for you?

WHEN WILL I RECEIVE MY MONEY?

WHAT IS THE ISSUE?

Alexandros

Unfortunately, I cannot provide an exact timeline as I am not a member of our financial department.

I just ask for a little patience, and you will receive your funds as normal.

WITH WHOM CAN I SPEAK FROM THE FINANCE DEPARTMENT?

Alexandros

Unfortunately, the only communication line is through our live chat.

CAN I SPEAK TO THE CASINO GURU?

Alexandros

You can send an email if you wish to support@malinacasino.com

Is there anything else I can do for you?

Γειά σας! Καλωσήρθατε στη ζωντανή υποστήριξη πελατών μας!

ΑΠΟ 21/1/2025

ΕΧΩ ΖΗΤΗΣΕΙ ΜΙΑ ΑΝΑΛΗΨΗ

Alexandros

Χρειάζομαι λίγα λεπτά για να το ελέγξω, παρακαλώ μείνετε στη συνομιλία και θα επιστρέψω σύντομα.

ΓΙΑΤΙ ΚΑΘΥΣΤΕΡΕΙ ΤΟΣΟ ΠΟΛΥ

Alexandros

Κυριε Κωσταντινε οπως μπορεσα να ελεγξω η αναληψη σας εχει καθυστερησει και εχετε την ταπεινη μου συγγνωμη για υτο

Προωθησα εκ νεου το αιτημα σας στο αρμοδιο τμημα μας ωστε να επισπευσει η διαδικασια για εσας και να λαβετε τα χρηματα σας το συντομοτερο δυνατο απο εμας

Και παλι συγγνωμη και ευχαριστω για την υπομονη σας και παλι

Υπάρχει κάτι άλλο που μπορώ να κάνω για σας;

ΠΟΤΕ ΠΑΙΡΝΩ ΤΑ ΧΡΗΜΑΤΑ ΜΟΥ

ΤΙ ΘΕΜΑ ΥΠΡΧΕΙ

Alexandros

Ακριβες χρονικο περιθωριο δεν μπορω να γνωριζω καθως δεν ειμαι μελος του οικονομικου μας τμηματος μας

Λιγη υπομονη σας ζητω μονο και θα λαβετε τα χρηματα σας κανονικα

ΜΕ ΠΟΙΟΝ ΜΠΟΡΩ ΝΑ ΜΙΛΗΣΩ ΑΠΟ ΤΟ ΟΙΚΟΝΟΜΙΚΟ ΤΜΗΜΑ

Alexandros

Δυστυχως η μονη γραμμη επικοινωνιας ειμαστε εμεις μεσω της ζωτανης μας συνομιλιας

ΝΑ ΜΙΛΗΣΩ ΜΕ ΤΟ CAZINO GURU

Alexandros

Μπορειτε εαν θελετε να αποστειλετε ενα email support@malinacasino.com

Υπάρχει κάτι άλλο που μπορώ να κάνω για εσάς;

Dear kostas2260,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Have you made successful withdrawals from the casino in the past? NO Have you collected your winnings with the help of a bonus? NO

Έχετε κάνει επιτυχείς αναλήψεις από το καζίνο στο παρελθόν; OXI Έχετε συγκεντρώσει τα κέρδη σας με τη βοήθεια ενός μπόνους;OXI

Thank you very much, kostas2260, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello kostas2260,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I would like to invite the Malina Casino representative to enter the discussion.

Dear casino representative, could you please check the case and explain to us what is the withdrawal's current status? I understand that there is a possibility of the casino being overwhelmed by a large number of withdrawals, but is there a particular timeframe, in which kostas2260 can expect his withdrawal to be processed?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear all,

Thank you for reaching out!

Please be informed that the customer's withdrawal has been paid out on February 4th.

We hope this helps us resolve the matter.

Best regards,

MalinaCasino team

Dear Malina Casino representative,

thank you very much for the update.

Dear kostas2260,

can you please confirm your winnings have been paid out so we can successfully close this complaint as resolved?

Dear kostas2260,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

While it appears that this issue has been resolved, without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.