Malina Casino - プレイヤーは撤退できません。

Requested withdrawl on 04/05/23 at 8am. No communication since then from Casino. Contacted them on 09/05/23 for update and they said they are closing my account due to me being self excluded from one of their sister sites. Wouldnt give me any more information and arent answering my emails

Dear floodser141,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Malina Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player in the casino?
• Did you request a self-exclusion in any other online casino, to your knowledge?
• Did you accumulate your winnings with an active bonus or a promotion?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear floodser141,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.