Marathonbet Casino - プレイヤーの引き出しが遅れ、資金が差し引かれました。

Dear Irfan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you receive any confirmation regarding successful verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Thanks for early response!!

I have played mostly live casino games and there I Have lost more than 900 euros and i have never made profit from this casino.

2. They deducted my withdrawals and mentioned that I have not used this gambling account for genuine purpose and below that they sent account is verified and you can continue using marathonbet.

3. I have never accumulated any winning from bonuses and if I have accumulated winnings then my balance would have been in positive not loosing 900 euros and if I dont care and they have right to uplift the bonus that they can do and i never complain but I have not even won single ruppe from the bonus and how can they say that I hVe used this gambling account for genuine purpose.

Which casino have right to take all my withdrawals and saying they deducted for processing fees. This is shambolic.

When player losses 900 euros then what right they have to deduct that money and use that for processing withdraw and deposits.

I need my withdrawal amount ASAP. And if u are saying I am not using gambling account for genuine purpose then show me proof that what did I do and how much I won.

Thank you very much for your reply, Irfan. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I have sent email with all the email. Communications between me and marathonbet to email if mentioned.

Please confirm me if you have recieved email.

Thank you very much, Irfan, for your cooperation. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Irfan,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Marathonbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Marathonbet Casino,

Could you please state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.