The player, Delam, won €37,000 and requested a withdrawal of €4,000 (the daily max), which he received in a matter of days. Then, for the second withdrawal request, the casino asked him to send a selfie of him holding his ID in the hand. He did so and almost a month later, the documents verification was still pending. When the player logged in to his account, he found out that his balance became 0 and the chat support claimed that there was a technical issue. Later on, he was informed that there was a suspicious pattern of his behaviour which led to further investigation. The player found out and claimed that the terms and conditions had changed since. The casino claimed that their management took a decision to restrict players from Croatia (where the player was a resident) to take the bonuses. However, the casino still accepted players from Croatia to play in their casino without bonuses. The player claimed he did not breach any rules and both sides didn't come to any conclusion. The case remains unresolved and there had been no update.