Max Vegas Casino - プレイヤーのビットコインの出金が遅れています。

I have been awaiting a payout (of 200$ to my Bitcoin wallet) since 12.12.2023. A significant amount of time has passed, yet I still have not received my money. My payout status remains "pending".

I have previously made deposits and received payouts without any issue.

The chat support is unable to provide concrete information about my payout.

I am growing tired of this uncertainty.

Я жду выплату средств (200$ на биткоин кошелек) с 12.12.2023. Прошло уже очень много времени, а Деньги до сих пор не получила. Статус моего вывода средств до сих пор "пендинг".

До этого у меня уже были депозиты и выводы средств.

В чате мне ничего конкретного по поводу выплаты сказать не могут.

Мне надоела эта неизвестность.

Hello pozndarya,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Max Vegas Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I already received withdrawals in November and December 5th. This is the third withdrawal of funds.

The winnings were won from my deposit without using a bonus.

The last time I received a response from live chat was yesterday.

Today I have not received a response from them yet.

Я уже получала вывод средств в ноябре и 5 декабря. Это третий вывод средств.

Выигрыш был выигран с моего депозита без использования бонуса.

Последний раз получал ответ от лайв чата вчера.

Сегодня пока ответа от них не получала.

the money has been received, thank you, all claims have been removed, please understand me too, I waited a very long time for the withdrawal of funds...

Dear pozndarya,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru