mBitCasino - プレイヤーの預金は没収されました。

I deposited and they said I couldn't get my deposit nor help me so I lost money .

Dear champagnecadengo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with mBitCasino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino?
• Please could you forward the hash of the transaction (found in your payment app) and any relevant explanation from the casino why your deposit was lost to tomas@casino.guru?

Thanks in advance for your reply

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thanks for your reply.

I checked the cashier of the casino and found this information.

Could you please advise how much you attempted to deposit in the casino?

Dear champagnecadengo,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.