mBitCasinoのレビュー

Account placed in arbitrary "short security check… check took 2 weeks and required numerous selfies, ID, utility bill. During this time, I contacted support numerous times to give referral information. Was told that nothing could be done til security review was completed.

Two days ago, it completed so I contacted support regarding referral ad was told my account had now been open more than 7 days so I was no longer eligible.

Terrible customer service. Terrible mistreatment

Listen guys, you have got to take your business away from this casino immediately. I am so livid, I just don’t know what to say.

Mbitcasino sent me a promotion email this morning offering 100 spins if I deposited $10. I used the link and deposited $10. I wait several hours and the deposit never arrives.

After asking support, they tell me it will not be credited because $10 is too ow of an amount that it becomes lost in the blockchain. They also will not honor the 100 spins offered.

I must reiterate. They sent an email offering 100 spins for a deposit of $10. I sent the $10. I not only don’t receive the promotion, I also don’t get my money.

Support says that the department in charge is working on adjusting the information, meanwhile, the customer will be screwed for the casino mistake,


**** UPDATE *****
After reaching out directly to Christina, I received an email that the promotion would be honored. It appears that there are some people willing to provide the right type of customer service.

However, the promotion offered 100 spins from a select game list which I like. After looking at the spins added, I realized they were not the game list offered but just the standard bonus games. I contacted support and sent the email offer and asked to have the correct spins added. I was told no. They said they have already done me a favor and those were the games I Would get. So once again, it appears that mbitcasino just doesn’t care about good business. I didn’t get a wonderful gesture. I received what I had been offered, so it’s just salt in the wound after all the time spent on this

Overall, Christina was wonderful and made me feel like my business was appreciated. Everyone else I spoke with showed no concern to help me or to do good business. Even when I was awarded the deposit promotion, I was treated as if I was lucky anybody did anything to help me. And the end point is feeling very negative about the experience because of my last interaction being denied the spins I was offered

I hate to waste the time to write this review. Unlike all these other recent reviews, I actually enjoy the casino and have told a couple different friends to join.

With that said, the casino has now treated me similarly to the rest of the reviews here. They deliberately misled me and refuse to stand behind information I was given by their staff.

I sent a quick email asking about the status of my account to be eligible for their referral bonus. I explained I was unsure where my deposits stood in relation to my last referral bonus, but requested clarification so I didn’t promise anyone free spins if my account was not eligible.

Prompt reply came in telling me I was eligible. Easy enough. Told my friend. They deposited.

Today they gave the staff the information for the referral. They were told my account was not eligible and I needed to make more deposits. When I followed up, it was explained to me that support probably meant that my account was not banned from making referrals when I asked originally.

But why? I didn’t ask if my account was banned from referrals. I asked if I was eligible based on my deposit and referral history. And even after sharing the emails with them today, trey have refused to make this right for my account or my friends account.

That is just bad support service originally, made exponentially worse now that the casino sees the mistake they made and still refuses to correct the mistake and care about their customer.

I have to say that I encourage others to avoid this casino because you obviously just can’t trust the casino will stand behind what they say.

Plenty of other options for honest gaming websites

Just recently signed up, and the casino sounds like it could be wonderful given all the perks it offers. However, they have absolutely destroyed that by offering a game selection for all bonuses that is embarrassing. They offer about 6 of the oldest BGaming slots that have absolutely no upside potential whatsoever. It turns free spins, weekly bonus spins, level advancements, referrral bonuses all obsolete. For example, i just moved up a level and got .28 from the free spins. The referral bonus received netted me .62. Its just a total nightmare. As the previous person mentioned, it is not even worth the time it takes to log into the account. The customer service is also quite terrible. They will deliver bad news and then put an emoji of a dog whimpering or something similar, where it comes across as the most pretentious, condescending people you have ever spoken to. My business will be taken elsewhere

My goodness, i wish i would have read the reviews before playing here. I was presented with a deposit bonus in my bonuses tab. The bonus offered 100 free spins for a minimum deposit of .35. Initially the representative, Axel, tried to tell me that I was not eligible. AFter sending screenshots of the bonus offer, he admitted I was eligible, but informed me that the promotional spins would not be awarded for 5 days. Apparently accounts have to wait 5 days before receiving promotional bonuses.

I reviewed the casino terms, and casino bonus terms and there is no mention of a 5 day waiting period. I asked him where to find these terms so I could make sure I was familiar with the terms in the future. He said that these terms are only posted internally and are the rules they go by.

Every other promotion awards the bonus immediately, but for this one particular promotion, apparently, there is some 5 day waiting period that is not advertised or mentioned anywhere on the website?? Give me a break.

I will never play here again and would encourage the same from anyone else. If this possibility exists, where bonuses can magically be enforced by unseen terms by the customer, you literally cannot trust anything from the casino. Any bonus offered may be another false flag to get a deposit out of the customer with no intentions of following through on the bonus. What a shame.

I should have known better after reading how this casino seems to bend their terms to fit the narrative they want. A narrative that appears to always go against the player. To be fair, I love the layout of the site, the games, even the loyalty program in theory.

I made a deposit of $30 dollars and played for several hours, before losing. Enough gameplay to level up to where my account was eligible for the weekly bonus spins.

Monday rolls around and no bonus spins have arrived. When I ask why, I am told that deposits that accept bonus offers do not qualify towards the weekly requirement to get free spins.

I tell the representative that the loyalty terms and conditions about the weekly free spins do not say anything like that. The terms are very clear. A minimum deposit of $20 needs to be made and there is a minimum of $20 wagering requirement that should be made using only cash funds.

Like any casino, mbit casino terms clearly express that when gambling with a deposit and bonus, all deposited cash funds are used up completely before any bonus funds are used.

So despite me depositing $30, and then wagering through that $30, they are telling me that I do not qualify for the loyalty bonus. For six hours I have been told by 5 dofferent reps that my wagers did not meet the requirements.

Call me crazy, but if I deposit $30, and all that $30 must be wagered in real cash bets before the bonus funds are used, it's pretty clear that I definitely made atleast $30 in all cash wagers.

They are giving me this idiotic runaround like I'm a moron, and don't care that im going to take my business elsewhere. They are interpreting their terms in a completely incorrect manner. They are telling me that "wagering requirement should be done with only cash funds" to be synonymous with no deposit with bonus funds can be used.

No it means that $20 of your wagers must be made using only real cash bets. It's so.obvious the terms exists only to prevent players from depositing, not playing at all, and collecting a bonus.

I've never seen a casino more steadfast in refusing to admit they are wrong. There is no two ways about it. The terms are clear. There is nothing that says deposits can use bonuses.

I would.have to recommend that people steer clear from this place. You have no way to trust them because they just change the terms and create a narrative that suits the best interest of the casino.

I mean we're talking about 40 spins that are probably valued at a dime each, and the casino has argued for 6 hours with me about it. Never admitting they could be wrong. Its just like the previous few reviews, I should.habe known better.

The funny thing is the free spins are a loyalty business to keep customers. And they are being used to literally push business who wants to continue playing on their site elsewhere to play another casino. For four dollars in free spins.

Pray you don't get into a disagreement about a serious amount of money. You have no chance of ever getting resolution. Even if the facts are clear as day.

I'd recommend metaspins if you want genuine customer service. They offered free spins via email that didn't arrive in my account. It literally took 10 seconds and one message fkr the issue to be resolved. 30 free spins without a second imposition to make sure they took care of the customer. I can only imagine how I'd be blamed for something like using thr wrong browser or being the wrong time of the day or something. No matter what, it would absolutely be my fault somehow.

It doesn't hurt to admit you are wrong every once in a while. Your customers would appreciate the honesty and respect that you have flaws that you are aware of and trying to fix. It's a lot better than trying to make the customer take the blame

I can't tell you how disappointed I am to need to waste my time writing this. I was referred over with high expectations.. I had played and was up about $3,000 and then noticed a Gamebeat Race was being held. I clicked on the race and read the terms and there was absolutely no specification on particular Gamebeat slots allowed/not allowed. So I search for Gamebeat and being to play Raging Lion. For hours I played it and eventually ended up wagering 150 mbtc and lost all $3,000. It happens, no big deal. Nut then my name is nowhere to be found on the leaderboard when my wagers should have had me at 2nd or 3rd. Nobody, including support had any idea why. Now they have contacted me and said that only certain games were allowed. But the Only place that is mentioned is on an older post on their promotions page, which I had never had an interest in scrolling through. The most specific terms with the unbelievably important detail of games allowed was only posted on an older Promotions page post. But all of those details were not listed whatsoever if you accessed the race by clicking the races tab, picking the specific race, and selecting the specific race terms and conditions. They refuse to admit their error. They refuse to award me the Gamebeat spins that would have been won based on my wagering. And it's just terrible business in my opinion.

Point being, if you ever play a contest, or race, or participate in anything on this website, make sure you take the time to scout the entire website and every post every made, and every page that you can navigate just in case they have even more specific terms than the terms listed for your event.

It's like I walk into the gas station and play lotto. I look on the back at the specific lotto terms, pick my numbers and then end up winning. When I come back to cash my ticket, they tell me I didn't win. And if I had read the lottery brochure at the back of the store, I would have read that you can only win if you bet before 2pm. It's embarrassing and makes me recommend that everyone finds a better place to play.

I get that people make mistakes..and that mistake cost me.a lot of money. But no apology, no efforts to fix the problem, or take care of my account. They simply say that I played the wrong games, sorry

This casino was great until it was purchased by this Dama N.V. group and now it is complete trash just like the other 100 sites they run. A.I. implementation I assume is why it changed so drastic but I don't know. The slots spin really different on this site. They will say they don't control blah, blah, b.s. I have so many screen shots of slots erroring out and of course it happens only when I have 75 percent of deposit spent. Almost like it is resetting my counts to make me lose on a streak again. Again numerous screenshots on different games and providers. Support hasn't replied or rectified anything with my issues. These errors kept me from any winnings for now 7 months. How this casino is rated an 8 out of 10 is beyond me. It's new interface is crap, customer support is crap, RTP is crap. Go ahead MBit reps and try to retort my review cuz I'll post all the screenshots of the errors and all your lying replys from Discord.

I deposited into my account and ended up winning nearly $10,000. I requested a withdrawal of $2,000 so I could continue to play without worrying about shipping it all back in losses. I receive an email that a quick security check is standard but it won't be long and nothing to worry about. Knowing KYC speeds this type of thing up, I volunteered to send over my documents to make the process quick and painless. Instead of processing my withdrawal after this quick check, they cancelled the withdrawal and put it back to my account. It seemed very much like a stall tactic so I decided to record my gameplay. And let's just say the results are as expected. Lost over $5,000 in an hour across 5-10 machines. I recorded all the gameplay so I'll have to review it but 0 features, zero bonus, zero big wins in probably 1,000 spins.

I've now tried to process a small withdrawal and once again my withdraw is just sent back to my account without processing the payment. I've tried asking what the problem is since they have all my documentation, and either get no response or I am told to contact security/payment team.

I love the site , but at the moment I'll have to strongly recommend that you avoid this casino. I mean what's the point in even playing if the random big win won't be paid out. I'll keep everybody posted if things change, and maybe I'm being impatient since it's only been one day. Nevertheless, leaves a bad taste in my mouth how this is playing out

The first concern I have when deciding to deposit for the first time with any online casino is can I trust them with my money.
Over the past few years, I have come to trust a few casinos, which I frequent often. However, Mbit casino will not be one of them, because based on a recent experience, I feel that are being highly dishonest with their patrons.
To begin, Mbit casino has minimum deposit amounts for cryptocurrency that is higher than most other crypto casinos. Now, it’s their choice to set whatever price they want, I understand that, however, to lie to their customers about WHY their minimum is so high is not ok and in my opinion is exactly what MBit casino is doing so they can pocket funds.
I would challenge one of their representatives to come on here and, if I’m wrong, then explain what is really happening.
I recently made a deposit at MBit using Litecoin. I almost always is Litecoin because it is so cheap and fast for online transactions. Litecoin has average transaction fees of only $0.0042. Now compare the actual cost of a transaction to their minimum deposit amount MBit of .14 Ltc and you’ll see their a huge difference in amount la (.14 Ltc is approximately $12.70.)
Now, when I made my deposit, admittedly it was a few cents short of their required minimum, my bad…I should have paid closer attention to the policy, but, I tracked the transaction and MBit definitely received my funds, a little over $11.00. The actual fees shown on blockchain for this transaction was less than $0.002. So, MBit still received a little over $11.00. When I asked about the customer service rep insisted it was lost due to ‘mining fees’.

I’m my opinion, Mbit casino is being dishonest from their customer service reps all the way to their T&C’s, in which they all claim that if their minimum deposit isn’t made, the money will simply be lost and that’s not true.
Does MBit not realize that cryptocurrency is very easy to track in great detail and in this case, clearly shows (as I’m sure in several others) that they did in fact get my money.
Again, I would like a response from MBit to explain themselves, but in the meantime, I’ll take my small deposits elsewhere.

I had originally posted about this on the Casino Guru forum under the Mbit topic, and here’s the link, it also screenshots of my conversation with customer service;

https://casino.guru/forum/complaints-discussion/why-huge-differences-in-minimum-crypto-deposits

The game selection is good and the platform is user-friendly. The support team is responsive and helpful, which is always appreciated.

However, I do have a few concerns about the bonus terms and promotions. At the time of sign up, I felt that mBitCasino could have been more transparent about their bonus terms. Additionally, their email promotions could include more information, as it's often unclear what the bonus terms are.

In conclusion, while mBitCasino has a decent platform and a good game selection, they could improve their honesty about bonus terms and include more information in their email promotions. These improvements would make the overall experience even better

Hello, my name is Tarasenko Alina. I would like to share my extremely negative experience at MBit Casino. At the end of April 2022, I registered an account with Mbit casino. I made 3 deposits in DOGE and used their welcome package. I was lucky to win 28690 Doge with my third deposit, which I was very happy about. However, I still haven't received my winnings! It's such a scam! Just imagine, it's October 2022 and I submitted a withdrawal request in May 2022. I've been trying to get a withdrawal for 6 months. Half a year!!! I did so much ober this time. On May 24, I sent all the documents that I was asked for (ID, bank statement, selfie with a piece of paper that says mbitcasino and the current date). After that they ignored me for 2 months. I chatted with support to see if I could request a withdrawal, if my documents were checked, but I constantly received the same answer: "Our support team will contact you by mail." Obviously, no one contacted me until I re-requested a withdrawal of funds so that they would pay attention to me!!! Hallelujah, they finally answered and asked me to pass a skype verification. After a while, they called me and verification was carried out. By the way, all questions were asked in Ukrainian. After verification, I was promised that I would know the result within a day. OF COURSE, I did not receive any result. It took 2 weeks before I got any response. In theIR message, they wrote that verification is still in progress and they will give an answer at the end of this day (it was September 2). As you can already understand, they did not give me any answer! The next message from mbitcasino I received on September 6, they again promised that the result would be received by the end of the day. They almost did not lie in that one: on September 7, I received a message that I should GO VERIFICATION ON SKYPE AGAIN. It's just a mockery, there's no other way I can call it. For 5 months they cannot verify my account and ask me to go through this humiliating procedure again. Also, they blocked my casino account. I think they are just looking for an excuse not to withdraw my winnings. I provided them with all my personal documents, passed this verification, where I held personal documents in front of my face on camera to confirm that I am a real person. Answered all their questions and now what? I have to do the same thing again? For what reason? I have no more strength or words. I highly recommend not to deal with this casino. I DO NOT RECOMMEND MBIT CASINO TO ANYONE!