Miki Casino NO - プレイヤーの撤退が遅れ、応答がありません。

Won some money on this last thursday. I have since then been trying to make a withdrawal. When I didn’t hear anything, and my money did not come I sent a mail. Never got any answer, so I went on the chat, and they told me they needed more documentation. They needed 2 ID, my paychecks, electricity bills, tax etc. I have now sent in everything they ask for, but still no answer. They dont respond om mails, and have to ask chat. Now they havent got any new information for about a week. I havent given up getting my money yet, but dont seem great at the moment.

Dear Jib90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear Jib90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.